Frequently Asked Questions
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I forgot my password. How can I retrieve a new password so that I can log in to the website?
Under the Support menu, select the Forgot Password menu item. Once on the forgot password page, complete the Password Recovery wizard successfully and an email containing a temporary password will be sent to the email address you used when creating an account.

After receiving the temporary password, return to the Login page and use the temporary password to log in.
How do I change my password?
Once you login to your customer backoffice, under the Support menu, select the Update Password menu item.

On the Edit Password/Recovery Information page, you can update either your password or you password recovery question and answer information.
How long will it take to receive my items once I place my order?
There is a 24-48 hour processing period on all orders placed. Once an item item has been processed and shipped the typical turnaround time for an order to be received is 7-10 business days.
How much do you charge for shipping?
There is a flat rate of $6.50 for shipping on all orders.

Periodically we will offer promotions for free shipping based on order total.

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